{"id":4586,"date":"2023-03-27T08:11:54","date_gmt":"2023-03-27T07:11:54","guid":{"rendered":"https:\/\/roksal.com\/?page_id=4586"},"modified":"2026-05-13T10:15:47","modified_gmt":"2026-05-13T09:15:47","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/roksal.com\/en\/splosni-pogoji\/","title":{"rendered":"General terms and conditions for the sale of goods"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

GENERAL PROVISIONS FOR THE OPERATION AND SALE OF GOODS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

With WoodCore projects for terraces, fences, and fa\u00e7ades, we understand that you are not just purchasing individual boards, but a complete system and a long-term solution for your home or property. Our guiding principle is reliable material performance, and ensuring that you feel confident and well informed throughout your cooperation with us.<\/p>

For this reason, the following general terms and conditions are written in a more detailed manner. Their purpose is to clearly define in advance what you can expect from us (warranties, support, delivery timelines, and the handling of claims) and what we require from you to ensure a smooth project process (accurate measurements, compliance with technical instructions, and proper collection and storage of the materials).<\/p>

For consumers (B2C), we always respect all statutory rights granted under the Slovenian Consumer Protection Act (ZVPot-1). Should any issues nevertheless arise, our first priority is always to seek a practical solution and reach a fair agreement. The rights and obligations are described in more detail below.

<\/strong><\/p>

IN SHORT FOR CONSUMERS (B2C)<\/strong><\/p>

As a consumer, when purchasing WoodCore products from us, you are entitled in particular to the following rights:<\/p>

- the statutory right to claim lack of conformity of goods (currently 2 years from delivery)
- a 15-year commercial warranty on WoodCore boards, provided that the conditions of the warranty and technical instructions are met
- for distance contracts, the right of withdrawal in accordance with ZVPot-1, except in the case of custom-made goods
- the right to clear information about the material, its use, cleaning, and maintenance
- the right for every complaint to be handled seriously and within a reasonable timeframe<\/p>

In return, we expect you to carefully review the details of the offer before placing an order (dimensions, quantities, colours), to follow the technical instructions in case of self-installation, and to ensure proper storage and maintenance of the material.<\/p>

The conditions set out below regulate these relationships in more detail for different situations (B2B, B2C, distance contracts, installation, self-installation).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

1. General provisions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

These general terms and conditions (hereinafter: the Terms) apply to all offers, pro forma invoices, orders, contracts, sales, and installation of products of ROKSAL d. o. o. (hereinafter: the Seller), regardless of whether the contract is concluded remotely or on the Seller\u2019s business premises.<\/p>

The Terms govern the rights and obligations between the Seller and the buyer (hereinafter: the Buyer) and form an integral part of every legal transaction between them, unless otherwise agreed in writing. The Terms apply to both business customers (B2B) and consumers (B2C); certain provisions may expressly apply only to business customers.<\/p>

A consumer (B2C) is a natural person who acquires or uses goods and services for purposes outside their professional or commercial activity. A business customer (B2B) is a legal entity, a sole trader, or another natural person who acquires goods or services for purposes related to their professional or commercial activity.<\/p>

In relations with consumers, mandatory provisions of the Consumer Protection Act (currently ZVPot-1) and other applicable regulations always apply in addition to these Terms. In the event of any inconsistency between these Terms and mandatory consumer protection legislation, statutory provisions shall prevail.<\/p>

By placing an order, submitting an online form (including confirmation of acceptance of these Terms), confirming an offer in written or electronic form, or paying an advance payment, the Buyer expressly confirms that they are familiar with these Terms and fully agree to them, regardless of the method of contract conclusion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

1.1 Types of contracts (distance contracts and contracts concluded on business premises)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

For the purposes of these Terms, contracts between the Seller and consumers (B2C) are divided into:<\/span><\/p>

  1. contracts concluded at a distance, and<\/span><\/li>
  2. contracts concluded on the Seller\u2019s business premises.<\/span><\/li><\/ol>

    (1) A distance contract is a contract between the Seller and a consumer concluded within an organised distance sales system, without the simultaneous physical presence of the contracting parties, where the Seller exclusively uses one or more means of distance communication up to the conclusion of the contract (e.g. telephone, email, online form).<\/p>

    A contract shall in particular be considered a distance contract by the Seller where the consumer:<\/p>