Frequently asked questions
To answer each question, click on the arrow to the right of the question bar.
MATERIAL
WoodCore boards will not split, decay, rot or decompose, which is also covered by our 15-year limited warranty under normal conditions of use. WoodCore boards are not resistant to heavy loads and impact, they may lighten slightly over time (5-10%) so colour variations are not covered under warranty. Failure to follow installation instructions may void the warranty.
WoodCore boards do not discolour or fade. The colour of the boards lightens by approx. 5–10%.
HDPE (High Density Polyethylene) is a much more suitable plastic for WPC boards than PVC, as it is flexible, mechanically resistant and UV stable. Due to its composition, it provides high stability, long-lasting durability and excellent suitability for outdoor use.
PVC plastic is cheaper but less durable and more sensitive to environmental influences. It can fade, crack or delaminate over the years, so WPC PVC products often require additional coatings or protective layers to extend their lifespan - which is admittedly shorter compared to HDPE boards.
That's why quality WPC boards like the ones we use are based on HDPE plastic.
WoodCore WPC boards must be stored in a dry and airy place before installation.
Keep the storage surface flat and clean.The boards must be supported on the storage base along their entire length and width. In the case of improper storage, complaints cannot be accepted.
WoodCore boards do not need maintenance - oiling, painting.
Periodic cleaning of the boards with water is recommended to prevent the build-up of pollen, dirt and the subsequent development of mould, moss or lichens on the surface of the board. The frequency of cleaning depends on the location and the load of the surface; in practice, it makes sense to clean more thoroughly at least 1-2 times a year, and more often if necessary on busier surfaces (e.g. under trees, in shade, along roads), when you notice a build-up of dirt, green deposits or water spots.
You can also use a high-pressure cleaner to remove dirt from the surface and between the baseboards. It is important that water does not seep into the inner chambers of the profiles and that water does not pool inside the boards or substructure after washing on the terrace, fence or façade. Do not direct the jet directly into open chambers or the top edges of the profiles where water may pool.
There are many different cleaning agents on the market and the manufacturer has no recommendations on which ones can be used, so if you use cleaning agents, check the reaction on the less visible part first.
On surfaces exposed to sufficient rain, dirt tends to be washed away and any spots gradually become smaller or less visible. However, on protected surfaces (e.g. under eaves) where little or no rain washes off the boards, occasional manual cleaning is necessary. This is a normal occurrence which does not affect the quality of the material and is therefore not the subject of a complaint.
WoodCore WPC boards are a composite material made of wood fibres and plastic. Wood fibres are not directly exposed to the weather, so mould and lichens tend to remain on the surface and can be removed with proper cleaning.
This happens especially when not all areas get the same amount of light and water. The result is patches of dust that become visible, especially when the water has evaporated. The more light, air and water flow on the surface, the less noticeable (if any) this phenomenon is. This means that in the case of (partially) covered surfaces, there is a greater need for cleaning. The exact same effect can also be found on wood, stone or similar materials under comparable conditions. Water stains may appear at the transition between exposed and partially covered surfaces. These water stains can usually be removed with plenty of clean water and normal household cleaning appliances. This effect diminishes over time but cannot be completely prevented. This effect is very small on surfaces exposed to intense sunlight or completely washed by rainwater. These water stains do not impair the quality of the material and are therefore not a cause for complaint.
The boards are in stock, but stocks need to be checked.
Although we have many shades and profiles, it can happen that the stock of a particular profile runs out. In this case, we order a new supply and also collect reservations for the next shipments.
This can lead to longer delivery and installation times during the season.
The material can be returned within 1 month of the invoice date, provided the following conditions are met:
- material still in stock in the same batch
- the material is in its original, undamaged and clean condition
- the boards have not been exposed to the sun, are not dirty or mechanically damaged
- it is not cut or specially ordered material
We do not offer material cleaning, we only accept products that are suitable for resale.
Yes, colour shades vary by a few percent between batches. Larger variations may occur with the multi-coloured shades Rustic Oak and Rustic Walnut.
There are many different manufacturers of WPC materials on the market, which means that there are also large differences in quality. It is therefore important to check the composition of the material - and the warranty is a good indicator of confidence in the product.
Our boards are made from high quality bamboo and HDPE plastic and we can offer a 15 year material guarantee and a long lifetime.
Cheaper suppliers often use PVC, which is less stable, more brittle and less UV-resistant - so price doesn't always equate to quality.
DELIVERY and PERSONAL PICKUP
Delivery is at extra cost and depends on the delivery location and the weight of the order.
Group delivery is an additional service designed for smaller orders. Smaller orders from the same direction are bundled together and customers share the delivery cost. The delivery time depends on the orders in each region. Delivery takes place in the morning and at least one person must be present at the time of collection to assist with unloading.
Individual delivery is at extra cost. The date is fixed separately, independently of other orders, but also in the morning and with the mandatory presence of one person to assist with unloading.
No, at least one person must be present at the time of delivery to help unload the material.
The material is carried by hand in bundles. The length of the material is more problematic than the weight, so we need at least one other person to help. If the weight of the package (2 pieces of 4m board) is 20 kg, each person carries 10 kg.
Our main products are generally of longer lengths, so it depends on the order (length, width and weight of the parcel) whether it is possible to send the parcel via courier - they have restrictions on parcel lengths of about 1.5-2m.
Yes, personal collection is possible during warehouse opening hours. We recommend that customers call before collection so that we can prepare materials and documentation in advance.
Please note: Please check the length of the material ordered, as most of our profiles require adequate transport. The boards will warp if they are not supported. In case your vehicle is too short, the boards must be supported along the entire length and width, connected with tie straps and a long load board added.
The material is not impervious to scratches and damage, so we also recommend arriving with a clean vehicle, e.g. pebbles on the floor are a problem.
Cutting is only possible with prior order. The person cutting the material is not always present in the warehouse, so it is necessary to make an appointment in advance.
Customers can also cut the material themselves at our warehouse using their own tools.
TERRACES
To get a quote, you first send us the dimensions of your terrace, and if you order and our installation service is required, the installers will come to you and take an accurate measurement.
We can make you an indicative offer for 20 m2. If you would like a more accurate quote, please send the dimensions of the terrace - width, length, as we have boards of certain dimensions and can advise you on the direction of laying and suggest the optimum efficiency based on the dimensions. In case you want delivery or installation, please also provide the address of the building. Another important information that can influence the efficiency of the boards or the direction of installation is whether or not screwing into the subfloor is possible.
The most optimal substrate is a concrete slab with a drop. The substrate is stable and cleaning is easy.
Minimum 1 cm per metre.
A slope is necessary to allow water to drain along the boards.
If the substrate is flat, the drop should be made with a substructure.
If not enough drop is made, water can be expected to pool inside the boards over time, which in turn can cause the boards to crack. This is not covered by the guarantee.
Our laying proposal depends on several factors, the efficiency of the boards and also the drop, if there are any special features.
Most of the water runs off the boards. The underlay battens should be laid with a slight offset and can be supported with rubber strips to ensure water drainage.
If the boards are laid perpendicular to the drop, it is necessary to ensure that water does not collect in the board. We recommend cutting each board at a 5 degree angle so that water drains over the edge and does not flow into the board.
Each board must be drilled from the underside, about 5 cm from the edge, into each compartment (4,2 mm) to allow water entering the board to drain out.
The 4m long board stretches 12 mm (approx. -30 degrees to +40 degrees).
If the battens are 33-35 cm apart (centre), warping of the boards cannot occur.
The boards must also be properly secured with spacers.
The boards can also be twisted if the terrace has unevenness and WPC underlay strips have been used. In case of unevenness, we recommend the use of aluminium underlay tubes.
WPC underlay battens can only be installed as continuous supports, not as point supports, so in this case aluminium underlay tubes must be used and properly underlain.
If the terrace has uneven ground and WPC underlay battens are used, the underlay battens will settle as will the ground and consequently the terrace boards.
Standard height is 5.5 or 6.5 cm - the board is 2.5 cm thick + 3×4 cm backing strip.
Minimum terrace height can be 4.5 cm - the board is 2.5 cm thick + 2 cm aluminium tube.
To level up to this height, use aluminium support joists, which can also be point-supported.
If higher heights are required, pedestals (e.g. Buzon pedestals) and aluminium support joists (not wpc) can also be used.
If our standard plastic spacers are used on the terrace, it is not necessary to demolish the entire terrace. The L-profile and the screws with the spacers around the board are unscrewed.
For self-installation, you need the right tools and instructions, which are available on our website. If you have any further questions, please do not hesitate to call us.
The dirt that accumulates between the boards is best removed with a high-pressure cleaner and plenty of water. Direct the jet between the gaps and move towards the end of the terrace. The L-profile is a few millimetres shorter to allow the water and dirt to drain away.
The high-pressure cleaner can be brought completely close to the board, but if the stain still cannot be removed, a brush or sandpaper with a grit size of 40 (coarse) can be used. In the case of sanding, the shade will be different in this area for a while, as the boards have lightened and sanding will bring out the shade in depth.
One square metre of terrace weighs approximately 25kg, which means that it is difficult to lift and we do not recommend it. High-pressure cleaners can remove all the dirt, including that between the support joists. The L-profile is a few millimetres shorter to allow water and dirt to drain away.
Of course, in this case, the sub-floor joists would not be screwed into the floor. Just check the height available to the door - 5.5 or 6.5 cm is standard - 4.5 cm is the minimum. In case the tiles are already coming off, we recommend removing the tiles.
In the case of waterproofing, the underlay battens shall not be fixed in the floor. Rubber (or felt and other strips) shall be placed under the sub-floor battens to protect the floor from damage.
For point-supporting with rubber, aluminium underlay battens must be used.
The substructure can be connected with angle brackets.
The boards can be screwed to the metal structure, which must have a maximum spacing of 33-35 cm (centre). In this case, no screws are provided. It is also important that if the boards are joined lengthwise, there must be a metal structure underneath on each side of the joint when joining lengthwise.
In case you do not want to drill the structure every 35 cm, WPC battens can be used, which must be on the metal structure in the same direction (not as the grid!), in case of grid construction, alu tubes are used.
For installation on paving stones, aluminium joists are mandatory. We also recommend that a mesh is made of aluminium tubing. So that the aluminium joists are on all outer sides of the terrace and that the joists are also connected to each other in the middle with L-angles.
Just check the height available to the door - 5.5 or 6.5 cm is standard - 4.5 cm is the minimum.
In the case of laying on sand, it is recommended to lay washed concrete paving slabs on the sand over the entire surface.
We also recommend that the net is made of aluminium tubing. So that there are aluminium tubes on all outer sides of the terrace and that the tubes are also connected to each other in the middle with L-angles.
Boards in different lengths are not necessarily from the same series so the shade of the boards may differ by a few percent. Also, the boards are made on different machines and the ribs are not exactly the same on a 4m and a 2.2m board. On one terrace we usually use boards of the same length (except e.g. when 2.2m boards go perpendicular to 4m - check the colour anyway).
WoodCore boards are not resistant to heavy loads, scratches and impacts, so areas where heavy loads may occur need to be reinforced. Narrow legs on patio chairs and tables are not recommended as they may damage the edges of the boards. Any pebble residues on the shoes may scratch the floor covering.
When moving furniture, use a suitable protective base, and apply dedicated protective felts to the legs of chairs, tables and other furniture to prevent permanent deformation and indentation of the floor covering. Remove any sharp objects that could mechanically damage the floor surface.
Smooth sides of boards are more likely to have visible scratches than grooved sides.
Depending on the type and quality of the wood. Compared to higher quality woods, the price per square is lower.
The boards must be washed after installation. Water stains may appear on the terrace if there is not much rain and the terrace is dirty.
If the terrace is covered or partially covered, it will need to be washed more often than if it is fully exposed to rain and sun.
You can usually remove these water stains with plenty of clean water and normal household cleaning appliances.
A reminder for all of you who have had a flooded terrace.
Even though the water has drained out, the boards can be full of water and mud.
The boards must be dismantled and anything that has accumulated in them must be removed.
The water in the boards can freeze in winter, causing the boards to crack the following year. This is not covered by the warranty.
For any questions, please call 064 123 030.
FENCES
- The price depends on the profile you choose.
- The price also depends on the spacing between the boards or the number of boards per height.
- The price per metre depends on whether you also need construction, assembly or just the boards.
- For a quote on the existing structure for transverse layout you first provide us with a floor plan of the fence with the spacing between the posts (height, length, width, desired spacing between the boards or number of boards per height, chosen profile). The boards are of certain lengths and will be joined at the post. Based on the floor plan, we can calculate the optimum efficiency for you.
- For upright fence we need the length, the height of the fence and the spacing between the boards.
- For making new fences we need the length, width, height of the fence, the spacing between the boards and the chosen profile.
For the most realistic offer, we recommend that you also send pictures. In case you agree to the offer, the installer will take accurate measurements.
In this case, we then only offer WPC material. We only offer the uprights and other accessories as a complete set with our installation.
The existing structure can be retained, but the maximum column spacing for each profile must be respected.
We recommend that you first measure the spacing between the existing columns.
The maximum transverse spacing is 133-145 cm.
The maximum spacing between upright columns is 200 cm.
The distance for the transversal positioning of the boards is too large. For WPC boards, a new post must be added in the middle between the posts.
If you have a structure ready for an upright fence - i.e. an upper and a lower pipe, a connection is added in between.
Alternatively, you can leave the structure as it is and choose an upright fence - you need a top and a bottom tube for attachment.
A connection shall be added from the furniture tube which does not need to be screwed into the floor.
The board is not suitable for transverse installation. The 12mm thickness would cause the board to warp if placed horizontally.
Screwing WPC material from the inside is only possible with profiles that have an aluminium tube inside - in our case this is only the rhombus profile and the kubo profile. For all other profiles, screwing through the board into the tube is mandatory.
Of course, a metal structure with a spacing of 70 cm must be prepared for the troughs.
We can also install on existing structures, and if the structure needs finishing, we can do that too.
The guarantee for the performance of the work on the existing structure is not accepted because the contractor cannot foresee the porosity (rusting inside the pipe due to condensation) of the material of the structure.
No, mandatory top-down screwing. The handle is screwed at 50cm intervals through the handle into the support beam.
Gluing the handle is also not an option due to the stretching of the material.
No, we only sell handles and ancillary materials (spacers, end strips, plugs) to our customers. So to those who have bought or will buy other elements for the fence, terrace or façade from us.Toggle Content
Yes, it can.
However, if it is cut at an angle on both sides, we recommend cutting it in the middle even if it is shorter than 4m. Leave a 1mm gap at the corner and a gap at the length joint according to the temperature scale at installation.
FACADE
The WPC boards will not turn grey, the colour will lighten 5-10%.
The façade must be cleaned periodically. Where the boards are exposed to rain, most of the dirt will wash off on its own. However, in areas under eaves or roofs, rain does not reach the surface, so dust and airborne dirt there necessitate more frequent washing.
The price per square metre depends first on the choice of profile - rhombus or kubo. At the moment, we have profiles in different lengths and, in the case of an upright façade, the height of the façade also influences the price due to the efficiency of the boards.
As for the substructure and fixing material, it is difficult to give an estimate without at least the dimensions of the façade - length, height. If there are windows on that part of the façade, we need all the dimensions around the windows. Where there are narrower areas, such as window details, there is more fixing material.
With the kubo profile, you can also choose the spacing and how the profile is turned, so different prices per square metre.
Rhombus profile: The total thickness on the insulation is 7.5 cm.
Kubo profile: Total thickness depends on the profile thickness of 8.2 or 12 cm.
Rhombus profile: The maximum distance between larch battens is 80 cm.
Kubo profile: The maximum distance between the aluminium pipes is 100 cm.
Rhombus profile: in the case of larger spacing, visible fixing material (facade clips).
Kubo profile: any spacing between the boards, even the profile can be rotated as desired.
If you want a WPC cladding (e.g. around the front door, on a single wall or part of the house), we recommend that this part is provided with Thinner insulation thickness, but of equivalent thermal insulation performance as in the rest of the house.
This way, the WPC façade fits in nicely with the rest of the façade and does not "look out", providing a more aesthetic result.
The total thickness (insulation + WPC) should be:
Rhombus profile: approx. 7.5 cm
Kubo profile: approx. 8.2 cm or 12 cm (depending on installation method)
This detail can be coordinated with your architect at the planning stage.